Email, customer, order and attachments are in different locations.
●BRAIN module 16 · LIVE
MailBrain
Process emails and cases with order context. MailBrain connects message, customer, order, attachments and knowledge. AI prepares; Employees check and approve shipping.
01
The problem
Customer service spends longer searching than answering
Recurring questions are processed anew each time.
AI answers without context or approval can be wrong.
02
The solution
What BRAIN specifically does
MailBrain connects message, order context, attachments and knowledge. AI can sort and prepare a draft; an employee controls content and shipping.
- ↗Ticket center
- ↗AI draft answers
- ↗Multilingual release
03
The process
From the signal to the reliable result
Capture incoming messages and assign them to a process.
Provide customer, order and knowledge context.
Prepare priority and multilingual response draft.
Employee checks, changes and approves shipping.
04
The result
What makes everyday work better
Less search time per query
More consistent and faster responses
Controlled use of AI in customer contact
Man remains in control.
AI does not send without checking. Employees see sources and context and retain the latest approval.
05
Simply explained
Frequently asked questions: MailBrain
What solves MailBrain?+
Process emails and cases with order context. MailBrain connects message, customer, order, attachments and knowledge. AI prepares; Employees check and approve shipping.
From the signal to the reliable result?+
Capture incoming messages and assign them to a process. Provide customer, order and knowledge context. Prepare priority and multilingual response draft. Employee checks, changes and approves shipping.
What makes everyday work better?+
Less search time per query. More consistent and faster responses. Controlled use of AI in customer contact
Do existing systems need to be replaced?+
As a rule not. BRAIN connects existing systems and forms a controlled working and integration layer.
Does BRAIN automate everything without employees?+
No. Critical decisions and approvals can consciously remain with the responsible person. AI does not send without checking. Employees see sources and context and retain the latest approval.
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